Customer - User Guide
STEP 1 : REACH SERVICE DESK GENERAL SUPPORT PAGE
Put the adress of service desk
STEP 2 : LOG IN SERVICE DESK
Login with user (email address) and password. If you log in for the first time define your password.
STEP 3 : CHOOSE THE REQUEST TYPE
Explain the different chjoice incident, features, general question.
STEP 4 : FILL THE REQUEST FORM (INCIDENT EXAMPLE)
explain the different fields to fill.
STEP 5 : TICKET IS CREATED
Explain ticket status (waiting for customer, waiting for support, waiting for implementation).
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Explain that customer can also resolve a ticket.
STEP 6 : TICKET NOTIFICATION AND TICKET UPDATING
show ticket notification on customer mail.
explaining how to answer to a ticket through the link.
STEP 7: LISTING TICKETS ON CUSTOMER PORTAL
List the different tickets on the customers portal.
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