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- Report an Incident using Incident option.
- Request a new feature using Feature request option.
- Raise/Ask a question using Question option.
STEP 4:
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Filling the Request Form (for example: Incident form)
Finally, click Create button.
STEP 5:
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What happens when a ticket is created?
Once a ticket is created, it is added to the queue on the Service Desk home page with a ticket number assigne
Exclain ticket status (waiting for customer, waiting for support, waiting for implementation).
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