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INVITATION TO SERVICE DESK
When you are created as a customer (from your email adress) on the service Desk, you will receive an inviation on your mail address.
Then you have to login by providing your name and a password.
Further to account creation completion you can log-in to the portal.
PORTAL FEATURES
The service desk portal allow you to create tickets, to review tickets already created and to manage your account (reseting your password).
FILLING A TICKET
Customers belonging to the same organization can share all their tickets and can see all the tickets opened by the members of the organization.
Tickets can also be opened privately thanks to the sharing option at the bottom of the ticket creation.
TICKET SHARING
Log on with your user (email ID) and password. If you are logging on for the first time, you would need to create your password.
A verification mail is sent to your mail box and you have to acknowledge it. 
Figure 1: Log in page
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