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The service desk portal allow you to create tickets, to review tickets already created and to manage your account (reseting your password).
The portal allows to raise a request depending on your requirements.
Report an Incident using Incident option.
- Request a new feature using Feature request option.
- Raise/Ask a question using Question option.
FILLING A TICKET
Customers belonging to the same organization can share all their tickets and can see all the tickets opened by Using Incident ticket creation you are invited to fill the incident ticket form.
Fill it as precisely as possible.
Generally several customers belong to a common organization (a group or a company).
In this way the tickets opened by different members of an organization can be displayed by all the members of the organization.
Tickets can also be opened privately thanks to the sharing option at the bottom of the ticket creation. These private request will be seen only by the requested and not by all members of his organization.
TICKET SHARING
Log on with your user (email ID) and password. If you are logging on for the first time, you would need to create your password.
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Tickets can also be share by the customers with other service desk members or JIRA users based on their email adresses or their name.
TICKETS LIST BROWSING
Ticket list of your own requests or of your organization can be browsed.
TICKET UPDATE AND TICKET STATUS
Each time the support team or the customer update the ticket, the ticket status change and the customer (or the support team) are notified of this change by email.
TICKET CLOSING
Tickets can be closed by support team or by customers.
CUSTOMER ACCOUNT MANAGEMENT
Customer account management provide basic features like reseting your password or changing langage interface.
Figure 1: Log in page
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