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The web adress of the Audio Matching Service Desk portal is : https://kantarmedia.atlassian.net/projects/RSAMS/queues/custom/232
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This portal allows to manage tickets between customers and supports team.
Several customers generally belongs to a common organization (a group, a company....) and can share tickets within their organization.
Tickets are opened only through the service desk portal and not from a support email adress.
INVITE A CUSTOMER TO SERVICE DESK
When you are created (by the support team) as a customer (from your email adress) on the service Desk, you will receive an inviation on your mail address.
If you are already registered as a JIRA user or as Service Desk user, you will not receive any not
Then you have to login by providing your name and a password.
Further to account creation completion you can log-in to the portal.
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