SERVICE DESK PORTAL

The web address of the Audio Matching Service Desk portal is : https://kantarmedia.atlassian.net/projects/RSAMS/queues/custom/232

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Tickets are opened only through the service desk portal and not from a support email address.  

CUSTOMER

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CREATION

When the support team creates a customer in AMS Service Desk, the customer receives an invitation on his email address. If the customer is already registered as a JIRA user or as Service Desk user (or from any Atlassian applications), he will not receive any notification mail.

In this case the customer can directly log in the portal with his Atlassian account credential (but he has to be already defined by a Service Desk Agent as a customer).

NOTIFICATION

The first time an new customer log in the portal he has to provide his password.

PASSWORD DEFINITION

registered customers can login to the portal from this adress : https://kantarmedia.atlassian.net/projects/RSAMS/queues/custom/232

PORTAL FEATURES

The service desk portal allow you to create tickets, to review tickets already created and to manage your Service Desk account.

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