SERVICE DESK AUDIENCE PORTAL
The web address of the Audio Matching Service Desk portal is : httpsAudience portal : http://www.kantarmedia.atlassian.net/servicedesk/customer/portal/50 com/audiencehelpdesk
This portal allows to manage tickets between customers and the AMS support team.
...
Tickets are opened only through the service desk portal and not from a support email address.
CUSTOMER
...
NOTIFICATION
Once a customer is
When the support team creates a customer in AMS Service Desk, the customer receives an invitation on his email address.
...
The first time an new customer log in the portal he has to provide his password.
PASSWORD DEFINITION
registered customers can login to the portal from this adress : https://kantarmedia.atlassian.net/servicedesk/customer/portal/50
PORTAL FEATURES
The service desk portal allow you to create tickets, to review tickets already created and to manage your Service Desk account.
...
- Report an Incident using Incident option.
- Request a new feature using Feature request option.
- Raise/Ask a question using Question option.
PORTAL FEATURES
FILLING A TICKET
Using Incident ticket creation you are invited to fill the incident ticket form.
...
These private request will be seen only by the logged customer and not by all members of his organization.
TICKET SHARING
Tickets can also be shared by the customers with other service desk members based on their email adresses or their name.
TICKETS LIST BROWSING
Ticket list of your own requests or of your organization can be browse
TICKET UPDATE AND TICKET STATUS
Each time the support team or the customer update the ticket, the ticket status change and the customer (or the support team) are notified of this change by email.
TICKET CLOSING
Tickets can be closed by support team or by customers.
CUSTOMER ACCOUNT MANAGEMENT
Customer account management provide basic features like reseting your password or changing langage interface.
...