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- Report an Incident using Incident option.
- Request a new feature using Feature request option.
- Raise/Ask a question using Question option.
PORTAL FEATURES
FILLING
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TICKETS
Using Incident ticket creation you are invited to fill the incident ticket form.
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These private request will be seen only by the logged customer and not by all members of his organization.
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SHARING TICKETS
Tickets can also be shared by the customers with other service desk members based on their email adresses or their name.
BROWSING TICKETS LIST
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Ticket list of your own requests or of your organization can be browseD; 
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UPDATING TICKETS AND GETTING TICKETS STATUS
Each time the support team or the customer update the ticket, the ticket status change and the customer (or the support team) are notified of this change by email.
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CLOSING TICKETS
Tickets can be closed by support team or by customers.
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