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When the internal customer clicks the link on the email invitation, they will be asked to create their password.
CUSTOMER LOGIN
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EXTERNAL CUSTOMER LOGIN
External The external customers can freely log on to the Service Desk tools without any prior registration Desk without any invitation from the support teamsteam.
The first time they login log on to the Service Desk, they have to define their password which will be used for further loginswill be asked to create their password.
SERVICE DESK FEATURES
The service desk portal allow allows you to create tickets, to review review tickets that were already created, and to manage your Service Desk account.
The following instructions are provided for audio matching support as examples but it is the same interface philosophy for other product lines.is an example based on the audio matching support. Other product line support has a similar interface and work the same way as audio matching support.
The portal allows you to raise a request depending on your requirements.
- Report an Incident using Incident option.
- Request a new feature using Feature request option.
- Raise/Ask a question using Question option.
PORTAL FEATURES
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CREATING TICKETS
Using Incident ticket creation you are invited to fill the incident ticket form.
Fill it as precisely as possibleClick Incident ticket option, a new incident ticket will open where you will have to enter details related to the incident.
Once you finish, click Create, a ticket will be created.
CUSTOMERS
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& ORGANISATIONS
Generally, several customers belong to a common organization organisation (a group, a company,....).Tickets opened by different members of an organization of an organisation can be displayed by all viewed only by the members of the organizationthat organisation.
Tickets can also be opened privately thanks to the sharing option using Private request option located at the bottom of the ticket creation page.
These private The Private request will option will be seen only by the logged customer and the logged in customers, and not by all members of his organizationthe members of their organisation who are not logged in.
SHARING TICKETS
Tickets can also be shared by the customers with other service desk members based on their email adresses or their name.
BROWSING TICKETS LIST
Ticket list of your own requests or of your organization can be browseD; List of tickets that you had created, and tickets created by the members of your organisation can be viewed on the home page. 
UPDATING TICKETS AND GETTING TICKETS STATUS
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