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Tickets can also be shared by the customers with other service desk members based on their email adresses or their name.  

BROWSING

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TICKET LIST

List of tickets that you had created, and tickets created by the members of your organisation can be viewed on the home page.

UPDATING

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A TICKET & GETTING THE TICKET STATUS

Each time the support team or the a customer update updates the ticket, the ticket status change changes, and the customer (or the support team) are notified of this change by email.   

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Customer account management provide basic features like reseting your resetting password or changing langage interface.

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