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The Support Links in the table hereafter allows users to open tickets for issues or requests related to different parts of audience measurement systems, such as Audience Data systems, Audio Matching systems, Watermarking systems, TV meters and Video meters. 

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Dear Kantar Technology Users Welcome!

This is the Kantar Audience Global Support Ticket Portal.

You find here all the information to raise your request to L2 Global Technology Experts. The Portal connects you to the global support teams for Kantar audience measurement systems such as, TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria Data Processing and Tagging technologies. 

Links to Service Desk and Service Now ticketing tools user guides are provided to help you open and follow requests.


RAISE TICKET TOWHAT WE SUPPORTCUSTOMER SUPPORT AEREA PRODUCT MANAGER TECHNOLOGY SUPPORT MANAGER
Atria SupportUse this link to open support tickets related to Kantar Audience Data System (Atria Pro)Under constructionRichard.Goalen@kantar.comJan.Fric@kantar.com 
Atria Support 2 to be completed. to be completed. Richard.Goalen@kantar.comJan.Fric@kantar.com 
Audio Matching Supportrefer to /wiki/spaces/ANE/pages/123142212 and /wiki/spaces/ANE/pages/123142760    Audio Matchingtanguy.millet@kantar.comphilippe.gaux@kantar.com
Watermarking Support refer to /wiki/spaces/ANE/pages/135123988 Watermarkingtanguy.millet@kantar.comphilippe.gaux@kantar.com
TV Meter SupportUse this link to open support tickets related to TV MetersUnder constructionVassilis.Tantsios@Kantar.comMorgana.Sellamuthu@kantar.com
Video Meter SupportUse this link to open support tickets related to Virtual Meter, Focal Meter, and KMBE (ex- DMBE) /wiki/spaces/EVME/overviewJean-Christophe.Mison@kantar.commarc.drosnet@kantar.com
ODDU SupportUse this link to open tickets related to ODDUUnder construction ralf.cornehl@Kantar.comchristian.freymuth@Kantar.com
Service Desk User GuideUse this link to get help Service Desk ticketing tool


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