Dear Kantar Technology Users Welcome!
This is the Kantar Audience Global Support and ODDU Ticket Portal!
Here you find all the information to raise your request to L2 Global Technology Support Experts. The Portal connects you to the teams for Kantar audience measurement applications such as, TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria Technology and Tagging technologies.
Links to Service Desk and Service Now ticketing tools user guides are provided to help you open and follow requests.
| RAISE TICKET TO | WHAT WE SUPPORT | CUSTOMER SUPPORT AEREA | TECHNOLOGY SUPPORT MANAGER | PRODUCT MANAGER |
|---|---|---|---|---|
| Atria Support - Kantar Markets | Kantar Atria Technologies: Atria Cloud, Atria NG (PM7, PM5000), Atria Online (Focal Meter, tag, untag), Atria QC framework, Aten, Portal, Atria Pro, Fusion, Atria Portable, Transmission Logs. | Atria Documentation | Jan Fric | Richard.Goalen@kantar.com |
| Atria Support - Kantar License Partners | Kantar Atria Technologies: Atria Cloud, Atria NG (PM7, PM5000), Atria Online (Focal Meter, tag, untag), Atria QC framework, Aten, Portal, Atria Pro, Fusion, Atria Portable, Transmission Logs. | Atria Documentation | Jan Fric | Richard.Goalen@kantar.com |
| Audio Matching Support | Kantar ACR Audiomatching technologies: /wiki/spaces/ANE/pages/123142212 and /wiki/spaces/ANE/pages/123142760 (I33, Collect Stations, RTM) | Audio Matching Documentation | Philippe Gaux | tanguy.millet@kantar.com |
| Watermarking Support | Kantar ACR Watermarking technologies: /wiki/spaces/ANE/pages/135123988 | Watermarking Documentation | Philippe Gaux | tanguy.millet@kantar.com |
| TV Meter Support | Kantar TV Meters technologies: PM7, PM5000 | TV Meters Documentation | Morgana Sellamuthu | Vassilis.Tantsios@Kantar.com |
| Video Meter Support | Kantar Video Meters technologies: Focal Meter, Virtual Meter, Kantar Media Backend (KMBE), Focal Meter Data Processing (FMDP). | /wiki/spaces/EVME/overview | Marc Drosnet | Jean-Christophe.Mison@kantar.com |
| ODDU Support | ODDU Documentation | Ralf Janke | Frank Kammann | |
| Service Desk User Guide | Use this link to get help Service Desk ticketing tool | |||
| Service Now User Guide |
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