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Dear Kantar Technology Users Welcome!
This is the Kantar Audience Global Support and ODDU Ticket Portal
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!
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Here you find
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all the information to raise your request to L2 Global Technology Support Experts. The Portal connects you to the
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teams for Kantar audience measurement
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applications such as, TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria
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Technology and Tagging technologies.
Links to Service Desk and Service Now ticketing tools user guides are provided to help you open and follow requests.
| RAISE TICKET TO | WHAT WE SUPPORT | CUSTOMER SUPPORT AEREA |
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PRODUCT MANAGER | Use this link to open support tickets related to Kantar Audience Data System (Atria Pro) | Under construction | Richard.Goalen@kantar.com | Jan.Fric@kantar.com | | Atria Support 2 | to be completed. | to be completed. | Richard.Goalen@kantar.com | Jan.Fric@kantar.com |
Audio Matching Support | refer to | - Kantar Markets | Kantar Atria Technologies: Atria Cloud, Atria NG (PM7, PM5000), Atria Online (Focal Meter, tag, untag), Atria QC framework, Aten, Portal, Atria Pro, Fusion, Atria Portable, Transmission Logs. | Atria Documentation | Jan Fric | Richard.Goalen@kantar.com |
| Atria Support - Kantar License Partners | Kantar Atria Technologies: Atria Cloud, Atria NG (PM7, PM5000), Atria Online (Focal Meter, tag, untag), Atria QC framework, Aten, Portal, Atria Pro, Fusion, Atria Portable, Transmission Logs. | Atria Documentation | Jan Fric | Richard.Goalen@kantar.com |
| Audio Matching Support | Kantar ACR Audiomatching technologies: /wiki/spaces/ANE/pages/123142212 and /wiki/spaces/ANE/pages/123142760 (I33, Collect Stations, RTM) | Audio Matching Documentation | Philippe Gaux | tanguy.millet@kantar.com |
philippe.gaux@kantar.com | refer to philippe.gaux@kantar.com | Use this link to open support tickets related to TV Meters | Under construction.comMorganaSellamuthu@kantar.Use this link to open support tickets related to | Kantar Video Meters technologies: Focal Meter, Virtual Meter, Kantar Media Backend (KMBE), Focal Meter |
, and KMBE (ex- DMBE) .commarc.drosnet@kantarUse this link to open tickets related to ODDU | Under construction | ralf.cornehl@Kantar.com | christian.freymuth@Kantar.com |