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Dear All, thank you for supporting the move towards a Unified Ticketing SystemPortal. 

Stage 1, we completed the migration to Service Desk for Atria Support. One backlog and one ticketing system.

Stage 2, started in Q1/24 we plan to add new teams and KPIs.

• For all AGS requests please raise a ticket in Service Desk.
• All request for changes are managed through Service Now Change Management module.