Table of Contents
AUDIENCE SUPPORT WEB SITE
The adress of the audience support web site is : http://www.kantarmedia.com/audiencehelpdesk
The audience support web site allow you ot create tickets related to the different product lines related to audience measurement services.
CUSTOMER MANAGEMENT
The Service Desk ticketing tool can manage two types of customers.
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When the internal customer clicks the link on the email invitation, they will be asked to create their password.
Do not forget to save your password for future reuse.
CUSTOMER LOGIN
EXTERNAL CUSTOMER LOGIN
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Tickets can also be shared by the customers with other service desk members based on their email adresses or their name.
BROWSING
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TICKET LIST
List of tickets that you had created, and tickets created by the members of your organisation can be viewed on the home page. 
UPDATING
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A TICKET & GETTING THE TICKET STATUS
Each time the support team or the a customer update updates the ticket, the ticket status change changes, and the customer (or the support team) are notified of this the change by an email.
CLOSING TICKETS
Tickets can be closed by support team or by customers.
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Customer account management provide provides basic features like reseting your resetting password or changing langage interfacelanguage of the interface.
