Table of Contents
AUDIENCE SUPPORT WEB SITE
The adress of the audience support web site is : http://www.kantarmedia.com/audiencehelpdesk
The audience support web site allow you ot create tickets related to the different product lines related to audience measurement services.
CUSTOMER MANAGEMENT
The Service Desk ticketing tool can manage two types of customers.
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When the internal customer clicks the link on the email invitation, they will be asked to create their password.
Do not forget to save your password for future reuse.
CUSTOMER LOGIN
EXTERNAL CUSTOMER LOGIN
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Each time the support team or a customer updates the ticket, the ticket status changes, and the customer (or the support team) are notified of this the change by an email.
CLOSING TICKETS
Tickets can be closed by support team or by customers.
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Customer account management provide provides basic features like resetting password or changing langage interfacelanguage of the interface.
