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Customer - User Guide

STEP 1 : REACH SERVICE DESK GENERAL SUPPORT PAGE

Put the adress of service desk

STEP 2 : LOG IN SERVICE DESK

Login with user (email address) and password. If you log in for the first time define your password.


STEP 3 : CHOOSE THE REQUEST TYPE

Explain the different chjoice incident, features, general question.



STEP 4 : FILL THE REQUEST FORM (INCIDENT EXAMPLE)

explain the different fields to fill.


STEP 5 : TICKET IS CREATED  

Explain ticket status (waiting for customer, waiting for support, waiting for implementation).

Explain ticket details.

Explai ticket sharing.

Explain that customer can also resolve a ticket.



STEP 6 : TICKET NOTIFICATION AND TICKET UPDATING

show ticket notification on customer mail.

explaining how to answer to a ticket through the link.


STEP 7: LISTING TICKETS ON CUSTOMER PORTAL

List the different tickets on the customers portal.












































































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