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Note
titleAtria Support & Unified Ticketing System

Dear All, in our continuous effort to improve we are moving towards a Unified Ticketing System. 

  • For Atria to report an incident raise tickets using the Service Desk link.
  • Request for changes are still managed through Service Now Change Management module.

If you encounter any issues please refer to Jan Fric, Atria Support Manager



TICKETINGTECHNOLOGY COMPONENTS


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Atria Support Global  > All Markets

Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs.

Atria Support > Kantar Markets (see note above)


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ACR - Audio Matching Support

/wiki/spaces/ANE/pages/123142212 

/wiki/spaces/ANE/pages/123142760    


ACR - Watermarking Support

Watermarking Documentation

TV Meter Support

TV Meters Documentation

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Video Meter Support

/wiki/spaces/EVME/overview

ODDU Support

ODDU Documentation


Note
titleConfluence

If you need access to Confluence please review requirements here



Service Desk User Guide

Service Now User Guide

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