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Note
titleAtria Support & Unified Ticketing System

Dear All, in our continuous effort to improve we are moving towards a Unified Ticketing System. 

  • For Atria to report an incident raise tickets using the Service Desk link.
  • Request for changes are still managed through Service Now Change Management module.

If you encounter any issues please refer to Jan Fric, Atria Support Manager



TICKETINGTECHNOLOGY COMPONENTS


Atria Support Global  > All Markets

Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs.

Atria Support Service Now > Kantar Markets (see note above)


ACR Support Audio Matching

/wiki/spaces/ANE/pages/123142212 

/wiki/spaces/ANE/pages/123142760    


ACR Support Watermarking

Watermarking Documentation

TV Meter Support

TV Meters Documentation

Video Meter Support

/wiki/spaces/EVME/overview

ODDU Support

ODDU Documentation


Note
titleConfluence

If you need access to Confluence please review requirements here


(info)Service Desk User Guide
(info)Service Now User Guide
(info)Good Ticket Description (L1)

Acceptable description for An acceptable description to raise a ticket request should must state what is the request for with using concise subject and the correct category (e.g., weighting not running, rerun failure, etc.). Explain Must explain what would you like the L2 support team to do with a full description of the problem/request , including: what you (L1 has ) have done to resolve, any relevant logs/, errors, reports, data files, tests, specific panel homes/individuals, application/s and version/s. Where possible also add pics/audio.