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Note

title	Atria Support & Unified Ticketing System

Dear All, in our continuous effort to improve we are moving towards a Unified Ticketing System.

For Atria Support to raise a request tickets please use Service Desk.
All request for changes are still managed through Service Now Change Management module.

If you have any questions or issues related to Atria Support please refer to Jan Fric, Atria Support Manager.

AGS Global Support Training & Documentation

TICKETING	TECHNOLOGY COMPONENTS
Atria Support Global > All Markets	Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs.
Atria Support Service Now > Kantar Markets (see note above)
ACR Support Audio Matching	/wiki/spaces/ANE/pages/123142212 /wiki/spaces/ANE/pages/123142760
ACR Support Watermarking	Watermarking Documentation
TV Meter Support	TV Meters Documentation
Video Meter Support	/wiki/spaces/EVME/overview
ODDU Support	ODDU Documentation	Service Desk User Guide	Service Now User Guide	It should be accessed through main service now portal.
Good Ticket Description (L1)	An acceptable description to raise a ticket request must state what is the request for using concise subject and the correct category (e.g., weighting not running, rerun failure, etc.). Must explain what you like L2 support team to do with a full description of the problem/request including: what you (L1) have done to resolve, any relevant logs, errors, reports, data files, tests, panel homes/individuals, application/s and version/s. Where possible also add pics/audio.
Service Desk	User Guide.
Service Now	User Guide should be accessed through main service now portal.
Confluence access	If you need access to Confluence please review requirements here
AGS Global Support Know-How How - sharepointAudiences	AGS Global Support Training - Home (sharepoint.com)& Documentation

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