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Welcome to the Audience Global Support and ODDU L2 Ticket Portal
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Dear All, thank you for supporting the move towards a Unified Ticketing System. All requests must be raised viaStage 1, we completed the migration to Service Desk for Atria Support. One backlog and one ticketing system
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| TICKETING | TECHNOLOGY COMPONENTS | ||||
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Atria Support Global > All Markets | Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs. | Atria Support Service Now > Kantar Markets (see note above) | |||
| Watermarking Documentation | |||||
| TV Meters Documentation | |||||
| /wiki/spaces/EVME/overview | |||||
| ODDU Documentation | |||||
 | Good Ticket Description (L1) | To ensure the team can support you faster and efficiently a Good Description for a ticket request must contain: 1) Title, what is the request for, with concise subject and the correct category (e.g., weighting not running, rerun failure, etc.); 2) the Description, what you want L2 support team to do, it must describe comprehensively the problem/request including, what you (L1) have done to resolve (this is essential) with the analysis, investigation, relevant logs, errors, reports, data files, tests, panel homes/individuals, application/s and version/s. Where possible should always provide evidence like pics/audio; 3) Please ensure all other mandatory fields are completed. An incomplete / not acceptable description could lead to delay or, return to “waiting for customer” state. | |||
| Service Desk | User Guide.AGS Know-How - sharepoint | AGS Global Support Training & Documentation repository. All questions contact David Strange (Atria BARB) | ||
| Service NowDesk | User Guide should be accessed through main service now portal. | |||
| Atlassian licenses for Confluence access | If you need access to Confluence please review requirements here | | AGS Know-How - sharepoint | AGS Global Support Training & Documentation |