Welcome! This is the Ticket Support Portal for Kantar clients of Audience Global Support and ODDU technologies.
Please raise all the for L2 Global Technology Support Experts. It connects you to the Kantar audience apps for:
TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria and Tagging .
Find also the Service Desk and Service Now ticketing tools user guides.
If you need access to Confluence please review requirements here
| RAISE TICKET IN | TECHNOLOGIES SUPPORTED | SUPPORT MANAGER | PRODUCT MANAGER |
|---|---|---|---|
| Atria Support - Kantar Markets | Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs. | Jan Fric | Richard.Goalen@kantar.com |
| Atria Support - Kantar License Partners | |||
| ACR - Audio Matching Support | Philippe Gaux | tanguy.millet@kantar.com | |
| ACR - Watermarking Support | Watermarking Documentation | Philippe Gaux | tanguy.millet@kantar.com |
| TV Meter Support | TV Meters Documentation | Morgana Sellamuthu | Vassilis.Tantsios@Kantar.com |
| Video Meter Support | /wiki/spaces/EVME/overview | Marc Drosnet | Jean-Christophe.Mison@kantar.com |
| ODDU Support | ODDU Documentation | Ralf Jahnke | Frank.Kammann@kantar.com |
| Service Desk User Guide | Use this link to get help Service Desk ticketing tool | ||
| Service Now User Guide | USER GUIDE LINK to be added |