Welcome! This is the L2 Ticket Support Portal for Kantar clients of Audience Global Support and ODDU technologies.
It connects you to the Kantar audience apps for: TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria and Tagging .
Find also the Service Desk and Service Now ticketing tools user guides.
If you need access to Confluence please review requirements here
| RAISE TICKET IN | TECHNOLOGIES SUPPORTED | SUPPORT MANAGER | PRODUCT MANAGER |
|---|---|---|---|
| Atria Support - Kantar Markets | Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs. | Jan Fric | Richard.Goalen@kantar.com |
| Atria Support - Kantar License Partners | |||
| ACR - Audio Matching Support | Philippe Gaux | tanguy.millet@kantar.com | |
| ACR - Watermarking Support | Watermarking Documentation | Philippe Gaux | tanguy.millet@kantar.com |
| TV Meter Support | TV Meters Documentation | Morgana Sellamuthu | Vassilis.Tantsios@Kantar.com |
| Video Meter Support | /wiki/spaces/EVME/overview | Marc Drosnet | Jean-Christophe.Mison@kantar.com |
| ODDU Support | ODDU Documentation | Ralf Jahnke | Frank.Kammann@kantar.com |
| Service Desk User Guide | Use this link to get help Service Desk ticketing tool | ||
| Service Now User Guide | USER GUIDE LINK to be added |