Welcome access here Audience Global Support and ODDU L2 Ticket Portal
Atria Support & Unified Ticketing System Dear All, in our continuous effort to improve we are moving towards a Unified Ticketing System.
If you encounter any issues please refer to Jan Fric, Atria Support Manager | ||
| TICKETING | TECHNOLOGY COMPONENTS | |
|---|---|---|
Atria Support Global > All Markets | Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs. | |
Atria Support Service Now > Kantar Markets (see note above) | ||
| Watermarking Documentation | ||
| TV Meters Documentation | ||
| /wiki/spaces/EVME/overview | ||
| ODDU Documentation | ||
Confluence If you need access to Confluence please review requirements here | ||
 | Service Desk User Guide | |
| Service Now User Guide | |
| Good Ticket Description (L1) | An acceptable description to raise a ticket request must state what is the request for using concise subject and the correct category (e.g., weighting not running, rerun failure, etc.). Must explain what you like L2 support team to do with a full description of the problem/request including: what you (L1) have done to resolve, any relevant logs, errors, reports, data files, tests, panel homes/individuals, application/s and version/s. Where possible also add pics/audio. |