The Support Links in the table hereafter allows users to open tickets for issues or requests related to different parts of audience measurement systems, such as Audience Data systems, Audio Matching systems, Watermarking systems, TV meters and Video meters.
A ticketing tool (Service Desk) user guide link is also provided in this table to help customers to open and manage tickets.
| Support Links | Description | Product information | Product Lead | Support Lead |
|---|---|---|---|---|
| Atria Support | Use this link to open support tickets related to Kantar Audience Data System (Atria Pro) | Under construction | Richard.Goalen@kantar.com | Jan.Fric@kantar.com |
| Audio Matching Support | Use this link to open support tickets related to Audio Matching | Audio Matching | tanguy.millet@kantar.com | philippe.gaux@kantar.com |
| Watermarking Support | Use this link to open support tickets related to Watermarking | Watermarking | tanguy.millet@kantar.com | philippe.gaux@kantar.com |
| TV Meter Support | Use this link to open support tickets related to TV Meters | Under construction | Vassilis.Tantsios@Kantar.com | Morgana.Sellamuthu@kantar.com |
| Video Meter Support | Use this link to open support tickets related to Virtual Meter, Focal Meter, and KMBE (ex- DMBE) | /wiki/spaces/EVME/overview | Jean-Christophe.Mison@kantar.com | marc.drosnet@kantar.com |
| ODDU Support | Use this link to open tickets related to ODDU | Under construction | ralf.cornehl@Kantar.com | christian.freymuth@Kantar.com |
| Service Desk User Guide | Use this link to get help Service Desk ticketing tool |