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Dear Kantar Technology Users Welcome!

This is the Kantar Audience Global Support and ODDU Ticket Portal!

Here you find all the information to raise your request to L2 Global Technology Support Experts. The Portal connects you to the teams for Kantar audience measurement applications such as, TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria Technology and Tagging technologies. 

Links to Service Desk and Service Now ticketing tools user guides are provided to help you open and follow requests.

RAISE TICKET TOWHAT WE SUPPORTCUSTOMER SUPPORT AEREA TECHNOLOGY SUPPORT MANAGERPRODUCT MANAGER 
Atria Support - Kantar MarketsKantar Atria Technologies: Atria Cloud, Atria NG (PM7, PM5000), Atria Online (Focal Meter, tag, untag), Atria QC framework, Aten, Portal, Atria Pro, Fusion, Atria Portable, Transmission Logs. Atria DocumentationJan FricRichard.Goalen@kantar.com
Atria Support - Kantar License PartnersKantar Atria Technologies: Atria Cloud, Atria NG (PM7, PM5000), Atria Online (Focal Meter, tag, untag), Atria QC framework, Aten, Portal, Atria Pro, Fusion, Atria Portable, Transmission Logs. Atria Documentation Jan Fric Richard.Goalen@kantar.com
Audio Matching SupportKantar ACR Audiomatching technologies: /wiki/spaces/ANE/pages/123142212 and /wiki/spaces/ANE/pages/123142760 (I33, Collect Stations, RTM)    Audio Matching DocumentationPhilippe Gauxtanguy.millet@kantar.com
Watermarking Support Kantar ACR Watermarking technologies: /wiki/spaces/ANE/pages/135123988  Watermarking DocumentationPhilippe Gauxtanguy.millet@kantar.com
TV Meter SupportKantar TV Meters technologies: PM7, PM5000TV Meters DocumentationMorgana SellamuthuVassilis.Tantsios@Kantar.com
Video Meter SupportKantar Video Meters technologies: Focal Meter, Virtual Meter, Kantar Media Backend (KMBE), Focal Meter Data Processing (FMDP)./wiki/spaces/EVME/overviewMarc DrosnetJean-Christophe.Mison@kantar.com
ODDU SupportKantar ODDU technologies: Kantar Browser Meter Frontend, Kantar Tagging ( SDK's for Java Script, Android, IOS etc.), ODDU data collection and ODDU data processing (delivieries EMEDIA census, targets and panelusage)ODDU DocumentationRalf JahnkeFrank.Kammann@kantar.com
Service Desk User GuideUse this link to get help Service Desk ticketing tool


Service Now User Guide




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