Welcome access here Audience Global Support and ODDU L2 Ticket Portal
Atria Support & Unified Ticketing System
Dear All, in our continuous effort to improve we are moving towards a Unified Ticketing System.
- For Atria Support to raise a request tickets please use Service Desk.
- All request for changes are still managed through Service Now Change Management module.
If you have any questions or issues related to Atria Support please refer to Jan Fric, Atria Support Manager.
| TICKETING | TECHNOLOGY COMPONENTS | |
|---|---|---|
Atria Support Global > All Markets | Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs. | |
Atria Support Service Now > Kantar Markets (see note above) | ||
| Watermarking Documentation | ||
| TV Meters Documentation | ||
| /wiki/spaces/EVME/overview | ||
| ODDU Documentation | ||
 | Service Desk User Guide | |
| Service Now User Guide | It should be accessed through main service now portal. |
| Good Ticket Description (L1) | An acceptable description to raise a ticket request must state what is the request for using concise subject and the correct category (e.g., weighting not running, rerun failure, etc.). Must explain what you like L2 support team to do with a full description of the problem/request including: what you (L1) have done to resolve, any relevant logs, errors, reports, data files, tests, panel homes/individuals, application/s and version/s. Where possible also add pics/audio. |
| Confluence access | If you need access to Confluence please review requirements here |
| AGS Global Support Know-How | Audiences Global Support Training - Home (sharepoint.com) |