Welcome access here Audience Global Support and ODDU L2 Ticket Portal
Atria Support & Unified Ticketing System Dear All, in our continuous effort to improve we are moving towards a Unified Ticketing System.
If you encounter any issues please refer to Jan Fric, Atria Support Manager | ||
| TICKETING | TECHNOLOGY COMPONENTS | |
|---|---|---|
Atria Support Global > All Markets | Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs. | |
Atria Support Service Now > Kantar Markets (see note above) | ||
| Watermarking Documentation | ||
| TV Meters Documentation | ||
| /wiki/spaces/EVME/overview | ||
| ODDU Documentation | ||
Confluence If you need access to Confluence please review requirements here | ||
 | Service Desk User Guide | |
| Service Now User Guide | |
| Good Description | Acceptable description for ticket request should state what is the request for with concise subject and correct category (e.g., weighting not running, rerun failure, etc.). Explain what would you like the L2 support team to do with a full description of the problem/request, what L1 has done to resolve, logs/errors, tests, specific panel homes, application/s and version/s. Where possible add pics/audio . |