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Welcome! This is the L2 Ticket Support Portal for Kantar clients of Audience Global Support and ODDU technologies.

It connects you to the Kantar audience apps for: TV Meters, Video Meters, Audio Matching, Audio Watermarking, Atria and Tagging.

Find also the Service Desk and Service Now ticketing tools user guides.

If you need access to Confluence please review requirements here

RAISE TICKET INTECHNOLOGIES SUPPORTEDSUPPORT MANAGERPRODUCT MANAGER 

Atria Support & Unified Ticketing System

Dear Markets, please note that we are reviewing the ticketing system to move towards a Unified Ticketing System. From now on, 

  • to report an incident to the Atria team please raise the ticket using the Service Desk link.
  • this does not impact request for changes that are still managed through Service Now Change Management module.

If you encounter any issues please refer to Jan Fric, Atria Support Manager

Atria Support - Kantar Markets (see note above)Atria Cloud, Atria NG/NGI, Atria Online (FMDP, VMRG), Atria QC framework, Aten, Portal, AtriaPro, Atria Portable, Transmission Logs.Jan FricRichard.Goalen@kantar.com
Atria Support - Kantar License Partners
ACR - Audio Matching Support

/wiki/spaces/ANE/pages/123142212 

/wiki/spaces/ANE/pages/123142760    

Philippe Gauxtanguy.millet@kantar.com
ACR - Watermarking SupportWatermarking DocumentationPhilippe Gauxtanguy.millet@kantar.com
TV Meter SupportTV Meters DocumentationMorgana SellamuthuVassilis.Tantsios@Kantar.com
Video Meter Support/wiki/spaces/EVME/overviewMarc DrosnetJean-Christophe.Mison@kantar.com
ODDU SupportODDU DocumentationRalf JahnkeFrank.Kammann@kantar.com
Service Desk User GuideService Desk User Guide

Service Now User GuideService Now User Guide




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