AUDIENCE GLOBAL SUPPORT | AGS

To ensure the team can support you faster and efficiently a Good Description for a ticket request must contain: 1) Title, what is the request for, with concise subject and the correct category (e.g., weighting not running, rerun failure, etc.); 2) the Description, what you want L2 support team to do, it must describe comprehensively the problem/request including, what you (L1) have done to resolve (this is essential) with the analysis, investigation, relevant logs, errors, reports, data files, tests, panel homes/individuals, application/s and version/s. Where possible should always provide evidence like pics/audio; 3) Please ensure all other mandatory fields are completed.

An incomplete / not acceptable description could lead to delay or, return to “waiting for customer” state.